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On the positive side, I'll say this is a different kind of story for a "Christmas" romance movie. It's actually a mix of romance and mystery with criminal implications.

The acting is poor. Esmé Bianco is totally flat. Ryan Bittle tries to hard. Their chemistry is forced, so not really any. Much of the dialogue is bland.

The story does some cliché things and some stupid things. Mystery phone calls by the partner. All the scenes of someone hiding in shadows and following the heroes. Tough guy in prison who overacts badly. A romance that develops out of nothing, except maybe bonding over the shared danger. Oh, and the cute anagram.

The whole chase seems a little unnecessary. The bad guy would have been better off leaving everything as is.

Where did the dog go? Simple. The writers didn't need him after he caused the clerk to sneeze at unfortunate times.

Did anyone not guess who Jack is?

The only tie to Christmas is some Christmas cards.

This story is convoluted and implausible. The acting is appallingly bad- especially the lead actress, who has some kind of weird accent that's explained away by her having been sent to school in England. She confuses petulant rudeness with hard nosed interviewing and is utterly clueless for a supposedly brilliant investigative journalist. The writers clearly know nothing about newspapers, law enforcement, the law or logic because the story is lacking in credibility and clunky dialogue.

The lead male is slightly better at acting, but the attempts to channel Sherlock Holmes observational brilliance is cringe worthy and utterly implausible.

The older guy they hunt has a most irritating speech impediment - probably caused by dentures that don't fit well.

The dog is cute, but the writers are so lazy they have a cocker spaniel (hair, not fur) causing someone to have an allergic reaction that would only happen in real life if the person had buried his face into the dog's body. I know this because I am allergic to fur dogs and sneeze around them, but my own cocker spaniel and other hair dogs (the ones that need to go to the groomer frequently) do not bothered at all.

Lazy writing, clunky acting, poor direction.

Where did Murray the dog go ?? Best part of the movie . He had a small bag of product placement dog food and no water dish . Poor Murray .He was adorable 🐾🐾🐾🐾 the rest of the movie ...meh

Couldn't watch the whole thing. Didn't find either lead very likeable. When the post office employee started letting them root through old unclaimed mail, I gave up.