Mac mini Service Programme for No Power Issue

Apple has discovered that a very small percentage of Mac mini (2023) devices with the M2 chip may no longer power on. Affected devices were manufactured between 16 June 2024 to 23 November 2024.

If your Mac mini has exhibited this issue, please use the Serial Number checker below to see if your device is eligible for this programme. If so, Apple or an Apple Authorised Service Provider will provide service, free of charge.

Valid Input Invalid Input

The serial number you entered may be eligible for this programme. Please choose a service option below.

The serial number you entered is not eligible for this programme due to one of the following reasons:
- It's not in the affected serial number range.
- Our records show that your device has already been serviced as part of this Programme.
- Our records show that your device is no longer eligible for a free service within this Programme. If you have any questions, please contact us.

Sorry, there was a problem processing your request. Please try again in a few minutes.

Please enter your serial number.

This is not a valid Apple Product serial number. Please re-enter the number once more. If you still have problems, please contact us.

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Note: no other Mac mini models are part of this programme.

Service Process

Choose one of the options below to have your Mac mini serviced. Your Mac mini will be examined prior to any service to verify that it is eligible for this programme.

Find an Apple Authorised Service Provider.
Make an appointment at an Apple Retail Store.

If you have questions or need further assistance, please contact Apple Support.

Find out more about preparing your Mac mini for service.

Note: if your Mac mini has any damage that impairs the ability to complete the repair, that issue will need to be resolved first. In some cases, there may be a cost associated with the additional repair.

Additional Information

Apple may restrict or limit repair to the original country or region of purchase.

This worldwide Apple programme does not extend the standard warranty coverage of your Mac mini.

The programme covers eligible Mac mini for three years after the first retail sale of the unit.

Information as of 2025-06-13